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Share your experience online form ­- an update

15 October 2015

Important update regarding the Share Your Experience form

Due to a change in our website address to on 14 September, any information submitted to the Inquiry between 14 September and 2 October through the online form on the “Share your experience” page of our website, was instantly and permanently deleted before it reached our engagement team.

We are very sorry for any inconvenience or distress this will cause and would like to reassure you that no information was put at risk of disclosure or unauthorised access. Due to the security measures on our website, your information cannot be found or viewed by anyone else as it was immediately and permanently destroyed.

We would like to apologise again to anyone who submitted details to the Inquiry during this time and to ask you to please resubmit your information through the online form. Alternatively you can call the Inquiry helpline on 0800 917 1000 to submit your information over the phone, or email our team at

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